All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping rates are calculated at checkout based on your delivery location.
Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days (where available)
You will receive a tracking number via email once your order has been dispatched.
We currently ship nationwide within South Africa. For international orders, please contact us at marketing@elegantparfum.com before placing your order.
Once your order has been shipped, you’ll receive a confirmation email with tracking details. You can track your parcel directly using the courier’s website or tracking link provided.
While we strive to ensure timely delivery, delays may occur due to courier issues or public holidays. If your order is delayed or lost, please contact us so we can assist in resolving the issue promptly.
If your order arrives damaged, please take photos of the package and products and contact us within 48 hours of delivery. We’ll guide you through the replacement or refund process.
For any shipping-related questions, please email marketing@elegantparfum.com — our support team will be happy to assist you.