Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your delivery location.
-
Standard Delivery: 2–5 business days
-
Express Delivery: 1–2 business days (where available)
You will receive a tracking number via email once your order has been dispatched.
Delivery Areas
We currently ship nationwide within South Africa. For international orders, please contact us at marketing@elegantparfum.com before placing your order.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking details. You can track your parcel directly using the courier’s website or tracking link provided.
Delays & Issues
While we strive to ensure timely delivery, delays may occur due to courier issues or public holidays. If your order is delayed or lost, please contact us so we can assist in resolving the issue promptly.
Damaged Packages
If your order arrives damaged, please take photos of the package and products and contact us within 48 hours of delivery. We’ll guide you through the replacement or refund process.
Contact Us
For any shipping-related questions, please email marketing@elegantparfum.com — our support team will be happy to assist you.